How to order ?
Directly on our online Shop! Choose your favorite model and pay by paypal.
Can I cancel the order?
If you want to change the model or you want to add somenthing to your mask, send us an e-mail, we will help you to modify the order if possible. Due production reasons, you can cancel your order and get a refund, only sending us an e-mail within 48h from the order.
Why was my order undeliverable?
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund (minus 10% restocking fee up to cost of carrier return charges, and the initial shipping charges).
We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site. It is important to make sure your address information is correct when placing your order and to monitor tracking your number for delivery.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.
When is my credit card charged for my order?
At the time you place your order we authorize your card for the amount of the purchase. The transaction is usually settled within 24 to 48 hours which is when your account is actually charged. If in the rare occasion all or part of your order cannot be fulfilled, we will contact you to issue a refund.
How will I know when my product ships?
You will receive an email from our shipping company with your tracking number.
When should I expect my order to arrive?
It’s important to consider item availability and the shipping option selected.If there are any problems processing your order you will be notified as soon as possible by our staff. If your order MUST arrive by a specific day, choose the shipping method accordingly!
Our carriers may deem a package undeliverable for one of the following reasons:
Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing an order.
To speed up your delivery, you can choose an alternate method such as UPS 2nd Day Air. Once we have received a tracking number from the carrier, an email is sent to the customer containing a link so that you may track your package. If you have any questions regarding your order please contact us.
Total time for delivery
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items. Total time equals processing plus shipping time.
Duty, Taxes, and Customs
Duty, taxes, and customs are the responsibility of the consumer and must be paid upon receipt of the shipment. These rules vary by country and your local government determines duty and customs charges. Louisiana residents will be charged 9% sales tax.
What are your shipping rates?